Return Policy
This page outlines our comprehensive return and refund guidelines, including timelines for notifying damaged goods and conditions for returning items.
Notify Damaged Goods
Inspect your order upon arrival and notify us immediately regarding any damaged items so we can quickly process your replacement or resolution.
Return Conditions
Review the necessary criteria and timelines for returning unwanted or faulty items to ensure a smooth and qualifying transaction.
Refunds and Exchanges
Follow our simple instructions to successfully obtain your refund or arrange a prompt item exchange today.
Frequently asked return questions.
Find essential details regarding our comprehensive return and refund policy, timelines for notifying damaged goods, and exchange instructions.
Please notify us of any discrepancies or damaged goods within 7 days from the date of delivery. If you wish to return or exchange unwanted, faulty, or damaged items, the details of how to return or exchange are set out below..
Exchanges
- Exchanged items will only be dispatched after the returned goods have been received and have passed a quality control check.
- Please ensure you have read and understood the return or exchange process before sending goods back.
Items must meet specific conditions for a full refund.
- All items must be returned to us following the guidelines above before a refund or replacement is issued.
- Refunds will normally be made within 72 hours of the date of cancellation notice.
- We will process the refund back into your account.
- Your refund may not be made in full if you cancel your order after 7 days of receiving your goods.
- For faulty goods, or cancellations within 7 days of receiving the goods, you will receive a full refund as explained above.
- You can return goods for exchange or refund within 28 days from the date of delivery.
- All items must be returned with a Returns Authorization Number (RAN), in original condition, and with all packaging intact.
- Goods should be returned within 7 days from the date you request a Returns Authorization Number.
- If goods are faulty or damaged in transit, we will exchange them free of charge or provide a full refund, provided they are returned within 7 days of arranging a RAN.
- Unwanted items can be returned because you have the right to change your mind and cancel your order within 7 days of receiving the goods.
- Outside this period, unwanted items are subject to a 10% administration and restocking fee. Collection charges may also apply if you do not send the item yourself.
- MY DREAM EQUIPMENT will not accept returns for non-faulty items that are not in original and re-sellable condition.
- MY DREAM EQUIPMENT will not accept returns after 28 days from the date of delivery.
This Delivery and Returns policy does not affect your statutory rights as a consumer.
If you have any further questions about our Returns Policy, please contact us by phone, fax, or email.
Review Our Comprehensive Return and Refund Policy
This section outlines the complete return and refund guidelines, detailing timelines for reporting damaged goods, conditions for unwanted or faulty items, and clear instructions for securing exchanges.
